Contact Auto-Merge

Parks & Rec > Contact > Search > Edit > PERSONAL INFO

Citizen Portal > New Account

To prevent the creation of duplicate contacts, a contact auto-merge has been applied to the system.

If an existing contact, created from the back office, does not have a citizen portal account, creating a contact from the portal with a matching name, email address and date of birth automatically merges the contacts.

The merge occurs only after the contact authenticates with a temporary password delivered to the email address provided.

Contact created from back office, no portal account:

Contact with same name, date of birth and email address created from portal: